Job Title: Employer of Record Service Manager
Location: ___________ Job
Summary:
We are looking for an employer of record service manager to join our team. The EOR Manager will be responsible for managing the day-to-day operations of the Employer of Record Services. The manager will be responsible for problem-solving, customer service, process improvement, and compliance.
Responsibilities:
- Manage the Employer of Record Services team, including hiring, training, and motivating staff.
- Develop and implement process improvements that enhance the customer experience and streamline the operations of the EOR service.
- Ensure timely and accurate delivery of EOR services.
- Monitor and review compliance with applicable laws and regulations.
- Troubleshoot customer issues and provide solutions in a timely manner.
- Prepare and present detailed reports to management on the performance of the EOR service.
- Stay up-to-date on industry trends and developments in order to identify new opportunities for growth and cost savings.
Qualifications:
- A bachelor’s degree in business or a similar subject is required.
- 5+ years of experience managing a customer service or operations team
- proven track record of process improvement and problem-solving.
- excellent written and verbal communication skills.
- Strong organizational and time management skills
- Proficiency in relevant software and computer applications
