Payroll2Bangladesh
When we refund, and how to claim
Payroll is a recurring service, not a product you can return. This page sets out exactly when a refund applies, when it does not, and the seven-day window in which a claim must reach us.
Seven-day claim window
Any refund claim must reach us in writing within 7 calendar days of the invoice date or of the service issue you are raising, whichever is later. Claims received after that window cannot be processed, because payroll records, tax deposits and statutory filings for that cycle will already have been submitted and cannot be reversed.

This policy applies to service fees paid to Payroll2Bangladesh. It does not apply to salary funds, tax deposits or statutory contributions we disburse on your behalf — those are covered separately in section 4.

1. The 7-Day Rule

Every refund claim is judged against one deadline: seven calendar days.

  • The clock starts on the invoice date, or on the date the service issue occurred, whichever is later
  • The claim must be in writing, sent to our official email address
  • Calendar days are counted, not working days — weekends and public holidays are included
  • A verbal complaint, a phone call or a message to an individual staff member does not start a claim

We apply this deadline consistently. Once a payroll cycle closes, TDS has been deposited with the National Board of Revenue, provident fund contributions have been recorded and payroll registers have been filed. Those actions cannot be undone retrospectively, which is why late claims cannot be entertained.

2. When a Refund Applies

Provided the claim reaches us inside the 7-day window, we refund in these situations:

  • Duplicate payment — the same invoice was paid twice
  • Billing error on our side — you were charged for a service not delivered, or at the wrong rate
  • Service not commenced — you paid an advance and we had not begun work before you cancelled
  • Material failure attributable to us — a payroll cycle we were engaged to run was not delivered because of our error, not because of missing data or late funding from your side

3. When a Refund Does Not Apply

Once a payroll cycle has been processed, the work is done and the statutory filings are made. Service fees for completed work are not refundable.
  • Claims received after 7 calendar days
  • Payroll cycles already processed, filed and disbursed
  • Errors caused by inaccurate, incomplete or late information supplied by you
  • Delays caused by late funding of the payroll account
  • Delays at a bank, a government portal or a regulator, or any other event outside our control
  • Government fees, work permit charges, registration costs and third-party disbursements already paid on your behalf
  • Setup, onboarding and configuration fees once the work has been carried out
  • Change of business decision, budget or strategy after a service period has begun
  • Engagements terminated by us because an instruction would have required us to act unlawfully

4. Salary Funds and Statutory Deposits

Salary money is not our revenue. Funds you transfer for employee salaries, TDS, provident fund and other statutory deposits are held for disbursement, not treated as our fee.
  • Funds not yet disbursed are returned to you in full on request, less any bank charges
  • Funds already paid to employees or deposited with a government authority cannot be recalled by us
  • Where an overpayment reaches an employee, we will assist you in recovering it, but recovery is a matter between you and the employee

5. How to Claim

Step 1 — Write to us
Email us within 7 calendar days. Put “Refund Request” in the subject line.
Step 2 — Include the details
Invoice number, payment date, amount, and what went wrong.
Step 3 — We acknowledge
We confirm receipt within 2 working days and tell you who is handling it.
Step 4 — We review
We check invoices, payroll records and correspondence, and give you a written decision within 10 working days.
Step 5 — We process
Approved refunds are issued within 15 working days of the decision.
If declined
You receive the reason in writing and may ask for it to be reviewed once by senior management.

6. How Refunds Are Paid

  • Refunds are returned by the same method and to the same account the payment came from
  • Refunds are issued in the currency of the original payment
  • Bank charges, remittance fees and currency conversion differences are deducted from the refunded amount
  • Where you have an outstanding balance with us, we may offset the refund against it and tell you in writing
  • Bank clearing times are outside our control and may add to the timeline

7. Cancelling an Ongoing Service

Cancellation is governed by the notice period in your service agreement, and is separate from a refund claim. Fees for the current payroll cycle remain payable where processing has begun, and setup fees already earned are not refunded on cancellation. On cancellation we hand over payroll registers, filings and records in a usable format, as set out in our Terms of Use.

8. Disputes

If you disagree with a refund decision, raise it with our management in writing within 7 calendar days of the decision. We aim to resolve disputes through discussion. Where that is not possible, the governing law and dispute resolution provisions in our Terms of Use apply, and Bangladeshi law governs.

9. Where Your Agreement Says Otherwise

If your signed service agreement contains different refund terms, those terms take precedence over this page. This policy applies where the agreement is silent, and to clients engaging us without a separate written agreement.

10. Contact Us

To make a refund claim, or to ask about this policy:

Payroll2Bangladesh
Location
Dhaka, Bangladesh
Refund claims must reach us within 7 calendar days. Use the subject line Refund Request.